WORST SERVICE EVER - ZERO SERVICE - blame covid

I took my coffee machine into the Pineslopes Branch over 3 weeks ago . They have done absolutely ZERO with it. Eventually found out it took 2 weeks to get from Pineslopes to Selby after which NOTHING. They do not answer their phones at either branch - took me nearly an hour to get a phone answered at Selby (phoning over and over) ti be told the person is not at their desk but will phone me back . WORSE SERVICE EVER !!!!!!!! have sent 2 emails to Melitta overseas just to let them know.