Why don't you provide answers to my emailed question of 8 May

I sent you the following text to *** : "Seeking technical assistance with my Montana model kettle model # RHBK55 please. After early morning usage yesterday, it would not operate later in the day. Whilst the pilot light operates when I switch it on, the water never starts heating. I have opened it up to check to see if anything obvious has gone wrong in the mechanism – nothing visible. To further check, I have attached a light bulb to the wiring connection where it connects with the element, Both pilot and the additional lights burn when I’ve switched on indicating that there is power delivery to the element. Please advise as to the likely problem"

First response was an email on 13 May from your Russell Hobbs Online Support <***tal> to your *** and me asking Spares Queries to assist

No response. I followed up 'Russell Hobbs Online Support' &<***tal>; '***' on 22nd: No response to same and still no answer re my kettle

Will I get some action arising from this negative review?