VERY, VERY terrible service from home of living brands and RUSSELL HOBBS

Since November 2020 I have been trying to contact home of living brands holb but the Cape Town branch REFUSES to answer their phones. I drove to their office in to Maitland to get some sort of clarification. Some guy sitting at reception said that the receptionist was off sick. He never bothered to take my details so that I could be contacted later. I tried again this year but still they REFUSE to answer their phones. By contacting Johannesburg they gave me an e-mail address.I e-mailed the address asking for the price of a switch for a RUSSELL HOBBS blender. All I was told that Cape Town did not carry spares anymore. Here comes the incompetence of holb workers, the mailer never told me that I could get the switch ex joburg and at what cost. Went to their offices again and there the security top ld me that holb had moved. Now why could that incompetnent have tol me that in the e-mail. holb is a waste of people's time, energy and petrol. Even though RUSSELL HOBBS products are perceived to be good I will never ever buy R H products again and also will tell all my friends not to touch H B products. I want to send an e-mail to the RUSSELL HOBBS head office overseas but cannot find a mailing address. Are they also as *********** as holb?