DM
Dominic M
1 reviews | Active since Nov 2013
04 Jun 2021, 13:53
Very very poor customer service
Cape Town office does not answer the phone, emails to customer service gets sent from one dept. to another and no one has bothered to answer a simple question about a replacement part 2 weeks ongoing now. If I do not receive a satisfactory reply in the next day I WILL NEVER buy anything from Russell Hobbs again.
Helpful (0)
Replies (4)0
Replies (4)
Home Of Living Brands's replyOfficial
21 Jul 2021, 12:21 Dear valued customer,
Thank you for writing to us
Kindly send us your contact details, so we can get in touch with you
This can be obtained from the Home of Living Brands website
Looking forward to resolving your query
Apologies, for any inconvenience caused
Thank you for writing to us
Kindly send us your contact details, so we can get in touch with you
This can be obtained from the Home of Living Brands website
Looking forward to resolving your query
Apologies, for any inconvenience caused
Home Of Living Brands's reply21 Jul 2021, 12:21
Official
Dear valued customer,
Thank you for writing to us
Kindly send us your contact details, so we can get in touch with you
This can be obtained from the Home of Living Brands website
Looking forward to resolving your query
Apologies, for any inconvenience caused
Thank you for writing to us
Kindly send us your contact details, so we can get in touch with you
This can be obtained from the Home of Living Brands website
Looking forward to resolving your query
Apologies, for any inconvenience caused
DM
Dominic M's updateReviewer Update
02 Aug 2021, 09:46I have sent you my contact details, emailed 9 times now, the last reply I received was over a month ago saying you would have the replacement part in June, early July, we are now in August.
DM
Dominic M's update02 Aug 2021, 09:46
Reviewer Update
I have sent you my contact details, emailed 9 times now, the last reply I received was over a month ago saying you would have the replacement part in June, early July, we are now in August.
DM
Dominic M's updateReviewer Update
25 May 2022, 10:22It has been over a year now and I was told last year to follow up this year, I have done so several times then finally received a reply a few weeks ago asking which part I need?????
No reply from anyone in your company for 3 weeks now.
And should you read this please dont reply and say contact our customer service department as that is a complete waste of time. Over the last 12 months I must have 7 different email addresses and every time should someone reply they just pass it on to someone else....
No reply from anyone in your company for 3 weeks now.
And should you read this please dont reply and say contact our customer service department as that is a complete waste of time. Over the last 12 months I must have 7 different email addresses and every time should someone reply they just pass it on to someone else....
DM
Dominic M's update25 May 2022, 10:22
Reviewer Update
It has been over a year now and I was told last year to follow up this year, I have done so several times then finally received a reply a few weeks ago asking which part I need?????
No reply from anyone in your company for 3 weeks now.
And should you read this please dont reply and say contact our customer service department as that is a complete waste of time. Over the last 12 months I must have 7 different email addresses and every time should someone reply they just pass it on to someone else....
No reply from anyone in your company for 3 weeks now.
And should you read this please dont reply and say contact our customer service department as that is a complete waste of time. Over the last 12 months I must have 7 different email addresses and every time should someone reply they just pass it on to someone else....
DM
Dominic M's updateReviewer Update
12 Oct 2022, 09:20Just over a year and a half and no replacement part. your customer service team claims the part would have arrived last year then this year, then end of Sept, winter in Cape Town is over and still no controller for my electric blanket. Your CS team does not even bother to reply any more.
Will never support your brand again.
Will never support your brand again.
DM
Dominic M's update12 Oct 2022, 09:20
Reviewer Update
Just over a year and a half and no replacement part. your customer service team claims the part would have arrived last year then this year, then end of Sept, winter in Cape Town is over and still no controller for my electric blanket. Your CS team does not even bother to reply any more.
Will never support your brand again.
Will never support your brand again.