Very unhappy with the service

I bought a hoover from home living brands and is very dissapointment in the quality of the product as well as their service of their Cape Town branch.

My product is still under warranty and broke. When we took it in, we were told the repairs will take 5 working days. Two weeks later and I still have no feedback on where they are with the repairs or when I will get the product back.

When I phoned home of living brands, the people were rude and transferred me to every department and no-one was willing to help. I overheard them speaking in the background while I was on the phone and I could hear their unwillingness to assist me.

I am truly dissapointed in the service I am receiving. I am not confident to purchase any products with them again nor suggest any friend to buy from them.