VERY UNHAPPY RUSSELL HOBBS CUSTOMER

Bought a Kettle (Russell Hobbs Model No RHDK10) and paid R499. at Makro Port Elizabeth 5months ago. Phoned Russell Hobbs in Johannesburg and request what procedure is...having the kettle replaced. The lady I spoke to said...it will have to be send in for repairs. When I said to he...it means I will have to be without a kettle for some time...who has a backup kettle? She rep****:...she has a 2nd kettle.<br> My argument is...why paying so much for a kettle which I believe is an investment, especially a Russell Hobbs, which I thought is the way to go...most of my kitchen electrical appliances is Russell Hobbs, because I believe through experience it is a very good make of appliance!!! I'm a single widowed lady, and would've thought this kettle will last me a lifetime. Why should I support Russell Hobbs or suggesting to anyone in future to buy such an electrical appliance if this is the response I get from the Russell Hobbs worker.<br> Awaiting your reply.<br> Joey Nothnagel<br> ***