Very poor customer service. I'd rather stay away.

I wish I'd read these reviews before buying a Russel Hobbs appliance that would require me to deal with this company. Had to return the product twice just after buying, and then a few months later, I discovered the product was faulty... I thought I'd bought a good, reputable brand, clearly not. I marginally missed a "warranty registration period", partly due to the slow responses by the company which then hid behind Ts & Cs rather than treating you like a human and acknowledging their fault. In the end they charged me parts and labour to simply replace an individual part of the product (ie no installation or taking anything apart was required). LEGALLY, they were not at fault, but if you'd like a quality product and quality customer service that treats you like a person rather than squeezing you for money... I'd recommend you stay away. I wish I had.