Useless service telephonically

I made four calls to Russell Hobbs to the Service Dept on *** (printed on product brochure & warranty), and transferred from one person to the next. I was eventually referred to *** and told to speak to a Samantha, but this number has a recorded message and was not answered (three attempts).<br> <br> This brand is more expensive than many of it's competitors in the market, I think it is only a fair expectation that communication and telephone support should also be of a high quality??<br> <br> All I want to confirm is whether Mugg & Bean, Vida e Cafe and Caffeelux coffee pods are also compatible with the Vivace Capsule Coffee maker. But there seems to be nobody at Russell Hobbs / Home of Living Brands that could confirm this!? One gentleman even told me that the Vivace machine is not one of yours, that you only make \Russell Hobbs"machines!<br> <br> Please provide better access to information for consumers"