UPSET customer who will NO longer be loyal to the Russel Hobbs brand

Received a 4 slice toaster and kettle set as a gift. Ur chased from Makro. When using the toaster a few months later out of the box for the first time only one side worked and I was unable to toast four slices at the same time or even use each side separately This was upsetting because the reason why a four slice toaster is bought is in order to be able to toast four slices at once. I queried from Home of living brands and they had told me that even for a gift I needed to provide proof of purchase which to me shows poor customer service.

Firstly the toaster was a gift and we do not share price of purchase with people when you are gifted.

Secondly the toaster was purchased and used in the same year and possibly seems to be that Makro May also be selling old stock because in 2019 we bought a 2018 toaster (date code stated that) and Home of living brands refused to fix something which was broken at initial use

Thirdly I had to deal with staff that gave me no way out but to pay for fixing a toaster that was a gift even though you believed in this brand but when having to be treated like a ******** for honest broken appliances if upsetting. I am sure it is clear to the person fixing the toaster to see that the toaster had a default prior to use plus the one side could not even be used. We all have specialist who can vouch for this in any business.

We have now ended up paying Home of living brands to fix our toaster and will not in future choose to buy this brand due to this poor customer service and no care to use specialist info to vouch that a customer may actually be telling the truth.

Wishing that people see how loyalty to products gets you no benefits.

This for me impacts brand reputation as the customer seems to be last for this company.