Unsatisfied customer

Greetings..I ordered a baseboard heater online at russelhobb..to this date no update..I tried to chat with them on Facebook which they advised me to email or call..I have sent countless emails to enquire about ny order but to no avail..I have called but their lines are always busy..I need my baseboard heater or my refund because there us no communication concerning my order...it's just a waste of money & time..