UNDER GUARANTEE ACCOUNT AND NOT REPLACING MY BROKEN IRON!!

I bought a Russel Hobbs iron at Clicks, Menlyn and it broke just after one year of use. Th iron still looks brand new!! I only buy from Russel Hobbs BECAUSE OF THE 2 YEAR WARRANTY. Click told me they cannot replace it but it need to be send to Russel Hobbs. When I handed it in at Click I asked to be contacted on Whatsup because I'm a the****** and my phone is most of the time switched off. I did not hear from them at all. When I went back to find out what happened, they told me that Russell Hobbs send the iron back to them with a fee of R100 THAT I NEED TO PAY EVEN WHEN IT'S STILL IN THE WARRANTY PERIOD!!!!!! No Whatup of phone message where send to me at all!!!!! I am very dissappointed with a huge company like Russell Hobbs that I've always used in the past. This is the first time I'm sending it back and this happen. I demand here that you stay with what you promise clients with a 2 year WARRANTY and replace this iron for me. EVEN ON THIS INVOICE IT IS WRITTEN UNDER GUARANTEE INVOICE NOT FOR PAYMENT!!!!!! The Invoice number you send back to Clicks CD Centurionwith the broken iron is: INV NO C***22, the date 2019/08/19, the contact person: Marie Brand. My email address: ***