Uncompassionate Russel Hobbs Policies

An up and down experience with Russell Hobbs Customer Service, predominantly a very poor experience. Purchased a set of grinders and 1 of them was faulty. After much to and fro with some absolutely pathetic responses, and threats to sell all my Russell Hobb appliances and donate money to charity they replaced the grinders. I had thrown the non-working one in the bin at some stage and their request was to destroy the remaining working grinder and send them pics (shows the trust they have in their clients - zero). I requested if I could give the grinder to my helper instead of destroying it as I am sure she would really appreciate it. They did not respond to my request but eventually sent an email weeks later requesting pics of destroyed grinder. I responded upon my return to SA, I will destroy both the old and the replacement grinders, thus showing my contempt of their response and also showing I cannot tolerate their inconsiderate policies. I can understand there might be policies in place to destroy goods preventing comebacks, but each case should be considered on its merits. A reflection on the management in place. I can guarantee I will not be purchasing Russell Hobbs in future due to their lack of compassion.