Unacceptable horrible service

Good Day

I have just been to the Russel Hobbs appliance repair center.

When i got there the receptionist was eating chips, she continued enjoying her chips whilst talking to me. I had my kettle and toaster in a bag. When i took them out, she said no these have been discontinued, we do not have parts. I asked her to wait before she can conclude that they need part or just repairs without replacing any parts. I showed her my toaster that it does not hold when pressing the lever down to toast. She rep**** yet it needs a part to be replaced for the mere fact that it does not hold. I WONDERED. This is an ordinary toaster with the same mechanism as the others, just a different make as it is touch screen to operate, not to put the bread in for toasting. I also showed her the side glass that came off from my toaster, but did not even check. It just needs gluing back to its place. I repeatedly asked if this needs parts and she insisted yes. When i took out my kettle, she was not interested as she continued with her chips. I could not ask further as she proceeded to make phone calls with me still standing there like someone who is lost.

I wish i could have had a repairer called to confirm this and look at my kettle as well which i think the handle needs to be *****ed in not necessarily a new handle to replace. I am very dissatisfied and needs to take it up with management to advise. Regards Lorraine