Touch base kettle black

My kettle got broken and I still have warranty so they send someone to come fetch it on the 15th of December 2021 and they say it can only be fix January 2022 and I will get my kettle second week of January. Second week passed no one said anything I had to ask they then told me my kettle can't be fixed they don't have parts for the kettle any more, so I had to choose another kettle which I did 5 days ago and no feedback until today.. What a bad service and I had a buy another kettle because they couldn't give me a kettle in the mean time. I'm very disappointed 😞. I must always follow up on them and they take day to reply