****tiest service

I've never received such poor service from a company. There are NO communication what so ever, ordering spares for my mixer has taken over 3 weeks already. it took them 2 full weeks to allocate a payment. My courier gets there to collect after I eventually get confirmation that my order can be collected, they advise my courier that they must come back the next day as the ONE lady isnt in today. How can you NOT dispatch an order because ONE person isnt in the office? Never again. If I was Russel Hobbs I'd change my after sales service provided.