RM
RM M
1 reviews | Active since Mar 2009
18 Oct 2020, 20:42
Think twice before buying Russell Hobbs - No after sales service
On the 14th Feb 2017 I purchased a mist fan from Takealot. The complaint is not against Takealot, its against Russell Hobbs. Its impossible to get any service from them.
After 3 years, the one part of the actual plastic rotating fan totally shattered. Endless attempts at trying to get hold of Russell Hobbs to replace the fan, proved to be fruitless. Think twice before buying Russell Hobbs. Once you buy their products, which are not cheap, you cannot get hold of them if it goes faulty.
Helpful (0)
Replies (4)0
Replies (4)
Home Of Living Brands's replyOfficial
20 Oct 2020, 09:04Dear Valued Customer
Thank you for writing to us
Kindly send the model number of the fan to our Consumer Service email which can be obtained from our website
Urgently awaiting feedback so one of our service departments can get in touch to assist with your query
Kind regards
Home of Living Brands
Thank you for writing to us
Kindly send the model number of the fan to our Consumer Service email which can be obtained from our website
Urgently awaiting feedback so one of our service departments can get in touch to assist with your query
Kind regards
Home of Living Brands
Home Of Living Brands's reply20 Oct 2020, 09:04
Official
Dear Valued Customer
Thank you for writing to us
Kindly send the model number of the fan to our Consumer Service email which can be obtained from our website
Urgently awaiting feedback so one of our service departments can get in touch to assist with your query
Kind regards
Home of Living Brands
Thank you for writing to us
Kindly send the model number of the fan to our Consumer Service email which can be obtained from our website
Urgently awaiting feedback so one of our service departments can get in touch to assist with your query
Kind regards
Home of Living Brands
RM
RM M's updateReviewer Update
20 Oct 2020, 14:40Thank you for responding. I have sent an email to: *** with a photo of the model number as well as 2 other photos of the damaged rotating blade. As I am relocating out of the country and I would like to take this fan with, I would appreciate speedy service.
RM
RM M's update20 Oct 2020, 14:40
Reviewer Update
Thank you for responding. I have sent an email to: *** with a photo of the model number as well as 2 other photos of the damaged rotating blade. As I am relocating out of the country and I would like to take this fan with, I would appreciate speedy service.
RM
RM M's updateReviewer Update
30 Oct 2020, 13:49I would like to thank Bonny for liaising with me and allowing me to purchase a fan. Reason the first one broke seems to be the casing of the fan which became distorted somehow so the fan was s****ing against the casing.
RM
RM M's update30 Oct 2020, 13:49
Reviewer Update
I would like to thank Bonny for liaising with me and allowing me to purchase a fan. Reason the first one broke seems to be the casing of the fan which became distorted somehow so the fan was s****ing against the casing.
Home Of Living Brands's replyOfficial
30 Oct 2020, 15:03Dear Valued Customer,
Thank you for the positive feedback
We aim to ensure we deliver excellent products and after-sales service support.
At Home of Living Brands we pride ourselves on giving our 100% every day to ensure that our customer’s needs are being met
Kind regards,
Home of Living Brands
Thank you for the positive feedback
We aim to ensure we deliver excellent products and after-sales service support.
At Home of Living Brands we pride ourselves on giving our 100% every day to ensure that our customer’s needs are being met
Kind regards,
Home of Living Brands
Home Of Living Brands's reply30 Oct 2020, 15:03
Official
Dear Valued Customer,
Thank you for the positive feedback
We aim to ensure we deliver excellent products and after-sales service support.
At Home of Living Brands we pride ourselves on giving our 100% every day to ensure that our customer’s needs are being met
Kind regards,
Home of Living Brands
Thank you for the positive feedback
We aim to ensure we deliver excellent products and after-sales service support.
At Home of Living Brands we pride ourselves on giving our 100% every day to ensure that our customer’s needs are being met
Kind regards,
Home of Living Brands