Terrible customer service from House of Living Brands

I bought a Russell Hobbs blender model RHB 314 about a year ago. I have used it no more than 4 times. At the 4th attempt at usage, the glass jug of the blender began leaking and then shattered while I was blending a few ladles of soup. I burnt my hand on the hot liquid that spilled all over my kitchen counter.

On 15th May 2018, I phoned Home of Living Brands and told them what had happened. They were not in the slightest bit interested in what can only be described as their faulty product. Their answer was that I should take it back to the shop I purchased it from. I pointed out that I no longer have the receipt and that it is not the store's problem as the product is faulty and obviously not designed to withstand hot liquids.

I was told to email Mamisi Mnchoe at ********** but guess what? No reply was received. I find it very irritating and disappointing that a good brand like Russell Hobbs passes the buck and cannot take responsibility when their products are both faulty and dangerous.

Let's see if anyone at Home of Living Brands pays any attention to this Hellopeter post or if they will continue to ignore me and hide behind their cover of only being distributors.

Terrible terrible customer service.