AB
Allan B
1 reviews | Active since Jun 2011
29 Sept 2022, 10:39
Shocking Service and Not For The 1st Time
On 19 Sep I sent an email to *** to order a display PCB for our Russel Hobbs steamer. After not receiving a reply for 2 days, I sent the email to *** on the 21st Sept, and received a reply on the 22nd asking me to fill in a form, which I did and sent straight back to the sender. Since then I have heard nothing. It is now 8 working days since my initial request for a spare, and I am still waiting for a quote. I have now given up and will be s****ping the steamer. This is not the first time I have had this kind of shocking service from HOLB. It is also the second time I am having to replace both the Main PCB and Display PCB on this steamer. Very disappointed with HOLB and Russel Hobbs.
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Replies (3)
Home Of Living Brands's replyOfficial
03 Oct 2022, 15:37Good day Allan,
Thank you for your review.
Please note we value you, and all concerns and queries are taken seriously.
Kindly note that one of our Consumer Service Administrators will get in touch with you shortly.
Kind regards,
Home of Living Brands
Thank you for your review.
Please note we value you, and all concerns and queries are taken seriously.
Kindly note that one of our Consumer Service Administrators will get in touch with you shortly.
Kind regards,
Home of Living Brands
Home Of Living Brands's reply03 Oct 2022, 15:37
Official
Good day Allan,
Thank you for your review.
Please note we value you, and all concerns and queries are taken seriously.
Kindly note that one of our Consumer Service Administrators will get in touch with you shortly.
Kind regards,
Home of Living Brands
Thank you for your review.
Please note we value you, and all concerns and queries are taken seriously.
Kindly note that one of our Consumer Service Administrators will get in touch with you shortly.
Kind regards,
Home of Living Brands
AB
Allan B's updateReviewer Update
20 Oct 2022, 12:12It took a month from the time I requested a spare part till the time I collected the item from HOLB Durban Office. If it had not been for the very good service I finally recd from Camlene Jacobs in customer service, I would have rated HOLB even lower if I could. Thank you Camlene for eventually sorting this out.
AB
Allan B's update20 Oct 2022, 12:12
Reviewer Update
It took a month from the time I requested a spare part till the time I collected the item from HOLB Durban Office. If it had not been for the very good service I finally recd from Camlene Jacobs in customer service, I would have rated HOLB even lower if I could. Thank you Camlene for eventually sorting this out.
Home Of Living Brands's replyOfficial
20 Oct 2022, 12:36Good day Allan,
Thank you for your update.
We are delighted to hear that your query has been resolved.
Kind regards,
Home of Living Brands
Thank you for your update.
We are delighted to hear that your query has been resolved.
Kind regards,
Home of Living Brands
Home Of Living Brands's reply20 Oct 2022, 12:36
Official
Good day Allan,
Thank you for your update.
We are delighted to hear that your query has been resolved.
Kind regards,
Home of Living Brands
Thank you for your update.
We are delighted to hear that your query has been resolved.
Kind regards,
Home of Living Brands