Shocking service

The after sales services is utterly shocking. I sent an email on 7 April 2022 and received a response to contact the service centre closest to me. I sent the service centre an email on 8 April 2002, to date I am still waiting on a response. I also tried phoning the service centre and after holding on for 13 minutes, I had to put down. I then tried phoning the number on the Russell Hobbs website and an automated message says that I must send an email for a ticket first. I have sent the email on 7 April 2022 already!! I held on and after listening to the automated message, the line goes completely quite, yet my call is still active. This is unacceptable service. If this is the service that a person gets after buying their products, then I will definitely reconsider my choice of buying a Russell Hobbs products again.