Russsel Hobbs Kettles do not last, despite their claims

I have had 3 Russell Hobbes kettles over the past 6 years, not one of which even saw the warranty period out before packing up. Now, the latest one has followed suit after just making its 2 year warranty time. What's worse is that to get hold of the Company that services the product is almost impossible. First I had to get a service "ticket" by email, then I was told to contact the service dept. something which I have tried to do all day today without anyone even answering their phones. That's it, as far as I'm concerned. I will now cut my losses and buy a different make.