LH
Linda H
1 reviews | Active since Jul 2021
19 Apr 2022, 07:57
Russell Hobs appliances- now total *******
I'm beyond fed up with paying a premium for Russell Hobs appliances I bought 7 expensive tower fans a while back, only one works now I bought- once again an expensive - mister fan. The other day a blade broke off while it was running. Someone cld have been badly hurt. In addition it's nonsensical for them to have a wire grate as obviously will rust with the misting Sheer stupidity not to have a decent good quality plastic grass This is not the end of my dissatisfaction Bought a kettle/toaster combination. S Just out of warranty The toaster now doesn't work With the Russell Hobs appliances I worked out cost me a whopping +- R10000 (ten thousand rand) Do these people now make inferior products, some years back the product was reliable and lasted beyond guarantee period Pretty disgusting
Helpful (0)
Replies (3)0
Replies (3)
Home Of Living Brands's replyOfficial
18 May 2022, 14:02Good day Linda
Thank you for your review.
Please note that one of our Consumer Services Administrators will contact you shortly.
Please note that Home of Living Brands values our consumers and we take your query very seriously.
We apologize for any inconvenience caused.
Kind regards,
Home of Living Brands
Home Of Living Brands's reply18 May 2022, 14:02
Official
Good day Linda
Thank you for your review.
Please note that one of our Consumer Services Administrators will contact you shortly.
Please note that Home of Living Brands values our consumers and we take your query very seriously.
We apologize for any inconvenience caused.
Kind regards,
Home of Living Brands
LH
Linda H's updateReviewer Update
27 Jun 2022, 09:51At home living brands AKA RUSSELL HOBBS
Leigh-Anne Spindler is "supposedly the consumer and customer servic liason manager
More like DAMAGER
I have no idea why she holds that position
She has absolutely NO CUSTOMER LIASON SKILLS, she is abrasive, argumentative and does not understand the meaning of being helpful
What she is really GOOD AT is pouring fuel onto an already out of control fire
I've never heard so many excuses versus solutions
I also fail to understan why - after spending almost R10000 on now defunct/UNFIXABLE Russel Hobs appliances I'm not allowed to take the items back to the retailer I purchased them from & home of living brands can uplift on their next delivery
Being a disabled person I cannot do a round trip of over 100km to deliver the items to their workshop in some God forsaken place, I would get totally lost
Sooooo bottom line - if item is 2 years plus 1 day old, a smidge out of warrant( don't bother trying to it it fixed- seems they don't stock parts)
This is a competitive market with many other reliable reasonably priced brands
Leigh-Anne Spindler is "supposedly the consumer and customer servic liason manager
More like DAMAGER
I have no idea why she holds that position
She has absolutely NO CUSTOMER LIASON SKILLS, she is abrasive, argumentative and does not understand the meaning of being helpful
What she is really GOOD AT is pouring fuel onto an already out of control fire
I've never heard so many excuses versus solutions
I also fail to understan why - after spending almost R10000 on now defunct/UNFIXABLE Russel Hobs appliances I'm not allowed to take the items back to the retailer I purchased them from & home of living brands can uplift on their next delivery
Being a disabled person I cannot do a round trip of over 100km to deliver the items to their workshop in some God forsaken place, I would get totally lost
Sooooo bottom line - if item is 2 years plus 1 day old, a smidge out of warrant( don't bother trying to it it fixed- seems they don't stock parts)
This is a competitive market with many other reliable reasonably priced brands
LH
Linda H's update27 Jun 2022, 09:51
Reviewer Update
At home living brands AKA RUSSELL HOBBS
Leigh-Anne Spindler is "supposedly the consumer and customer servic liason manager
More like DAMAGER
I have no idea why she holds that position
She has absolutely NO CUSTOMER LIASON SKILLS, she is abrasive, argumentative and does not understand the meaning of being helpful
What she is really GOOD AT is pouring fuel onto an already out of control fire
I've never heard so many excuses versus solutions
I also fail to understan why - after spending almost R10000 on now defunct/UNFIXABLE Russel Hobs appliances I'm not allowed to take the items back to the retailer I purchased them from & home of living brands can uplift on their next delivery
Being a disabled person I cannot do a round trip of over 100km to deliver the items to their workshop in some God forsaken place, I would get totally lost
Sooooo bottom line - if item is 2 years plus 1 day old, a smidge out of warrant( don't bother trying to it it fixed- seems they don't stock parts)
This is a competitive market with many other reliable reasonably priced brands
Leigh-Anne Spindler is "supposedly the consumer and customer servic liason manager
More like DAMAGER
I have no idea why she holds that position
She has absolutely NO CUSTOMER LIASON SKILLS, she is abrasive, argumentative and does not understand the meaning of being helpful
What she is really GOOD AT is pouring fuel onto an already out of control fire
I've never heard so many excuses versus solutions
I also fail to understan why - after spending almost R10000 on now defunct/UNFIXABLE Russel Hobs appliances I'm not allowed to take the items back to the retailer I purchased them from & home of living brands can uplift on their next delivery
Being a disabled person I cannot do a round trip of over 100km to deliver the items to their workshop in some God forsaken place, I would get totally lost
Sooooo bottom line - if item is 2 years plus 1 day old, a smidge out of warrant( don't bother trying to it it fixed- seems they don't stock parts)
This is a competitive market with many other reliable reasonably priced brands
Home Of Living Brands's replyOfficial
05 Sept 2022, 15:29Dear Linda,
Thank you for your review.
We have noted your concerns and will address them accordingly.
Kind regards,
Home of Living Brands
Thank you for your review.
We have noted your concerns and will address them accordingly.
Kind regards,
Home of Living Brands
Home Of Living Brands's reply05 Sept 2022, 15:29
Official
Dear Linda,
Thank you for your review.
We have noted your concerns and will address them accordingly.
Kind regards,
Home of Living Brands
Thank you for your review.
We have noted your concerns and will address them accordingly.
Kind regards,
Home of Living Brands