Russell Hobbs what a shocking experience, no to you!

I cannot rate them at all after years of supporting their brand but had to tick something. Bad experience after refusal to repair or replace my Russell Hobbs iron, an expensive one. Purchased Feb 2019, has 2 year guarantee, impeccable condition, hardly used, just stopped working, 1 year shop guarantee surpassed, however still within 2 year Russell Hobbs factory guarantee, BUT they refuse to repair or replace it! I'm totally disappointed with their policy, regulations, rules which only apply to cover Russell Hobbs and do not benefit their customers at all. What a stinker, so much so I will not support them any longer and will make any effort to ensure everyone i know do the same! I have made every effort, to the retail store, HO, regional branches, no luck, they refuse to budge! Well, I say a shocker! RH, No review star for You! But a minus 10!