Russell Hobbs repair center Durban sends back toaster unrepaired under warranty

Good Day i pre selected Bradlow's Pinetown as there's no Bradlow's Amanzimtoti abour crossing on the list. I bought Russell hobs toaster on 26 October 2023 at Bradlow's Amanzimtoti, i register online for extra 1 year warranty, just before the 1 year warranty could expire i had a problem with the toaster on October 2024 the toaster was not coming on, i returned the toaster to Bradlow's Amanzimtoti, i received call on 03 December 2024 time 11:41am from Bradlow's Amanzimtoti, on the 6 December 2024 i picked up the toaster and arrived back home to my surprise when i looked at the repair label says need new element, the toaster was not repaired after waiting 1 month, why would Bradlow's give me back unrepaired toaster while still under warranty ,i was not given option of credit back to purchase another toaster of the same value, on 7 December 2024 i returned unrepaired to Bradlow's Amanzimtoti

i believe Bradlow's and Russell Hobbs lives up to its expectations and customer services.

The sales person at Bradlow's given me excellent services,

poor service from Russell Hobbs repair center, returning toaster unrepaired back to the store