Russell Hobbs poor service and poor products

I baught a stainless steel kettle and it started to rust, took it back to Pick n pay and they replaced it as it was still under guarantee. Now the 2nd one is rusting but they didn't give a new slip when I took the first one back. I thought I had baught guaranteed quality for a named brand. Contacted Russell Hobbs info centre. They told me to take it from Port Elizabeth to Cape Town. When I wrote back and told them that Cape Town is very far from P.E, I got no answer back. Next I tried leaving a message on their website, I received an email stating that someone would call me shortly.... Never happened. Emailed back again then finally got a phonecall. She told me that she would email an address to me where I could take it. Email received and I was told to take it to an electrical company and have it fixed at my expense! Goodness..... Definitely not buying a Russel Hobbs product again! I really felt their after market service is terrible and also the quality of the product!!!