Russell Hobbs: Poor Quality and Poor Service

I purchased a Russell Hobbs kettle and toaster pack from Hirsch on the 1st August 2018. The kettle suddenly stopped working in March 2019.

I wrote to Russell Hobbs. They initially engaged with me, via email, no telephonic contact.

They requested that I take the kettle into the store for repairs. When I enquired as to why the kettle will not be replaced and what the waiting period will be and further highlighted the inconvenience for a small appliance such as a kettle, they opted to ignore me and no longer engage with me further.

I strongly recommend that people refrain from doing business with them as they are unprofessional and marketing their inferior products as quality. Further research has revealed that their kettles are especially problematic.

The toaster burns the bread, even on the lowest setting (1).

I would never recommend that anyone support Russell Hobbs as they clearly do not care about the end user.

I have received much better service from their competitors. Kenwood will actually collect your appliance and deliver a new one whilst they investigate their fault. Samsung actually issued me with a voucher for a faulty appliance and acknowledged that it was a factory fault so that I may choose a different appliance.

Russell Hobbs has inferior products and poor service.

Buy yourself a Pineware or Phillips. Even their appliances last longer.