Russell Hobbs - Pathetic Service

On Monday 6/12/23 I sent Russell Hobbs an email to see if they had a replacement microwave plate for me. I posted on their website and sent them an email. I received a ticket number for *** via email. But as of yet, nobody has had the decency to respond or reply after I sent them two more emails. Pathetic service from Russell Hobbs. I will never buy another appliance from them.