Russell Hobbs need to invest in Customer Service

Being trying for 2 months now to get assistance from the spares department. No answer , then when you speak to sum1 in sales they say sum1 will call you back. Still nothing to date, most useless company I've ever dealt with. I use to be a strong advocate for Russell Hobbs products, but unfortunately there after sales service has now made me do a 360 and change all my Russell Hobbs products to other brands.