1 reviews | Active since Apr 2019
Russell Hobbs Microwave Game Brooklyn Mall Pretoria
I bought a Russell Hobbs microwave at Game Brooklyn Pretoria March 2018 and December 2018 the microwave started malfunctioning, when i warm up my food sparks of electricity would come out. (27 January 2019) i took it to game for repair because it was still within the warranty. I was told it will take a maximum of 21 working days to get it fixed. After 2 months of no commutation i went to the store for a follow up (24 March 2019) bare in mind that i had to survive that long without a microwave. I was told, my microwave is at the supplier and it is ready for collection we've been trying to call the supplier to have it delivered and they are not picking up their phone. A week later they called me saying my microwave cannot be fixed i must come for refund, i was confused because they said it was ready from the supplier, meaning somebody ****. It was an inconvenience because since January i didn't have a microwave,I only got a new one yesterday (05 April 2019) but chose a different brand.
Kindly note that we put our product through very stringent quality standards and we take pride in the quality of our products and we strive towards consumer service excellence.
Kindly note that all Russell Hobbs products have 2 year warranty (1 year retail and 1 year extended warranty if you register online).
If you buy from any store any unit that is faulty from 6 months and below you get a new unit or refund and anything after 6 months it needs to be send in for repair with our Service Department which this takes 21 days including all courier period.
Please note that this is stipulated as per CPA.
Please kindly advise your job card or repair number so that we can check status of this query and advise, you can send this to ***;
We would like to follow this up with Game and our Service Department.
Kind Regards,
Kindly note that we put our product through very stringent quality standards and we take pride in the quality of our products and we strive towards consumer service excellence.
Kindly note that all Russell Hobbs products have 2 year warranty (1 year retail and 1 year extended warranty if you register online).
If you buy from any store any unit that is faulty from 6 months and below you get a new unit or refund and anything after 6 months it needs to be send in for repair with our Service Department which this takes 21 days including all courier period.
Please note that this is stipulated as per CPA.
Please kindly advise your job card or repair number so that we can check status of this query and advise, you can send this to ***;
We would like to follow this up with Game and our Service Department.
Kind Regards,