Russell Hobbs Microwave 20l BAD SERVICE

Hello Peter

I have a complaint regarding Russell Hobbs - Home of Living Brands and Takealot

So I purchased a Russell Hobbs 20l microwave on Takealot on the 24th April 2021 which was on a Saturday for R1099.00 which I collected at Rivonia Takealot pickup point on the 26th April 2021 which was on Monday. I started experiencing issue with the microwave in October which i immediate made a call to Takealot customer service and explained what was happening to the microwave and Takealot customer service advised that they have an agreement with Home of Living Brands that they cannot assist me with the issue and I would need to engage with Home of Living Brands directly. I called *** Home of Living Brands which they never answer on the 4th October 2021 which was on Monday. So i emailed the following Hope Marudu <***>; Sindi Letlape <***>; Home of Living Brands <***> on the 4th October and Hope Marudu rep**** to me requesting Proof of Purchase, model number and date code which i provided the the same day. Hope Marudu send me a Repairing form on the 7th October 2021 which i needed to fill in, which I did and send them back which was on the 7th October. They came to collect the microwave from my house which is in Rivonia on the 13th October 2021. I tried calling them on the 27th October 2021 to make follow-up since there was no communication provided on the progress than i emailed them for an update and Hope Marudu advised that she/he would do a follow up with the relevant technician on the 28th October 2021. Same day she advised that it was repaired and ready to be delivered to me. So i received the microwave on the 29th October 2021 sealed however when I opened to test the Microwave was still not working and the microwave wheel ring which supports the plate was broken. So I emailed Hope immediately on the 29th October 2021 and she/he advised that he/she will arrange another collection for the following week (Tuesday 2nd November 2021) which they didn't come to collect the microwave. I send Hope a follow-up email on the 3rd November 2021 and I still haven't received any feedback and now 09th November 2021 i have received an email indicating "We would like to update you that your repair REPAI2110SRE***2 has now changed to Request Complete" but i am still sitting with a broken microwave. I am very upset with the entire process. Normally when i purchase and return things on Takealot i don't have these kind of an issue, however I feel that Takealot needed to take responsibility since I purchase the item through them. this whole thing is really inconveniencing me, who lives without a microwave in this day and age??