Russell Hobbs **** to me REPAI2204SRE***1

A purchase was made on the 9 September 2022 and stopped working in April. I emailed RH and I told there's no guarantee I'll get assistance because I bought from on online supplier. I rejected the response and my query was escalated. My kettle was collected for repairs because I was declined for a refund citing CPA. I comply and my kettle came back after a week ago guess what! It switches itself off within 16 seconds. I recieved an email with the above reference that the repairs were completed, that's utter nonsense. I immediately requested to be called back and that was blatantly ignored by Lerato and her Team. I have been nothing but loyal to the brand. Stay away from Russell Hobbs SA, they don't value their customers and their products are expensive for nothing.

I have been 3 weeks without a kettle because I am unable to purchase one because Russell Hobbs is not interested in making me a happy customer talk about meeting me a half way. Send me a loan kettle until you decide on what to do

Also, please keep in mind...They don't evaluate the level of their repair once completed because I am told my kettle will be collected AGAIN for evaluation. I really trusted this brand. They good at ignoring their customers too. See complaints on their Facebook pages