Russell Hobbs Brand - VERY DISAPPOINTING SERVICE

I am VERY disappointed in Russell Hobbs!! Let me start by saying that I have been raised with believing that Russell Hobbs products are top quality, My family saved all they had to afford their products. I finally moved into my own home and my family gifted me with a Russell Hobbs kitchen appliance set - I was over the moon!! 7 months later my kettle has stopped working and my family, with the highest belief, told me not to worry just call them and they will assist. I called... and called... being told to call this number, that number and why they cannot help me cause of this and that which I accepted, Finally I called the last number they provided while sending an email ***, the provided email online, I was on hold for 47 MINUTES!!! no answer... Phone or to my email. A week has gone by and I called the online provided number again to be told AGAIN to call here and there, I complained about the service and explained the above and was PROMISED they would call on my behalf and call me back... STILL waiting. Sent another email with this reply: 'Thank you for your inquiry. We do apologize for the experience you are dealing with regarding products purchased. Please be advised that the online store, unfortunately, is not able to assist in dealing with this matter. You may contact our head-office directly on email *** or call them on *** for more information regarding your query/complaint. We do apologize for the inconvenience this may cause.' I feel like a JOKE!!! I have been calling *** , in-fact several numbers they have provided. I will no longer allow my family to by Russell Hobbs nor will I provide any form of good word on their service to all my friends now getting their own homes!! The products are nothing when the service is VERY DISAPPOINTING!!