PK
Paula K

1 reviews | Active since Mar 2021

29 Jun 2021, 17:13

Russell Hobbs appliances

I bought a Russell Hobbs cordless kettle from Game for R649.00. A month and half later the blue/purple light was no longer working. I took kettle back and was told they have to send it away for repairs and it would take up to 21 days! I then called Home of Living Brands and was told the same thing. When I asked what I was supposed to use to boil water in the meantime, everyone shrugged their shoulders. Surely when one pays that much for a kettle, it should first of all be good quality. Secondly, it should not be expected from a customer to be inconvenienced due to manufacturers fault. I had the same thing with a hand mixer which made a terrible noise from the first time I used it. Very disappointed in the Russell Hobbs brand. Won't buy their appliances again.

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Replies (3)
PK
Paula K's update29 Jun 2021, 17:15
Reviewer Update
One also has to pour the water very slowly of it runs down the side of the kettle onto the floor.
Home Of Living Brands
Home Of Living Brands's reply21 Jul 2021, 12:23
Official
 Dear valued customer,

Thank you for writing to us

Kindly send us your contact details, so we can get in touch with you

This can be obtained from the Home of Living Brands website

Looking forward to resolving your query

Apologies, for any inconvenience caused 
PK
Paula K's update22 Jul 2021, 12:49
Reviewer Update
I sent an email to *** yesterday 21 July, with my contact details.