AC
Abigail C

1 reviews | Active since Jan 2014

03 Aug 2015, 11:05

Russell Hobbes Fridge Never Ending SAGA

I bought a Russell Hobbes fridge in Jan 2015. In Feb the fridge started over freezing and the one door gave problems when trying to close. I reported the problem to Game Nelspruit and was told to lower the temp and bend the door magnet and level the fridge. Few months later the over freezing happened again and closing the door got worst. Reported it to game again send they would Russell Hobbes Tech. Tech came out and never returned. Reported again to game still no reply or no assistance to date. Fridge still over freezing(extreme frost) and the door still jams and on some days cannot close. Seems like they are waiting for the warrantee to expire. So Russell Hobbes I do not want your useless Fridge so please come and collect it. The quality and standard of your products and customer service is disturbing and horribly low. Russell Hobbes your technicians are wasted my time and wasted the time frame of my warrantee. Another technician promised to come out 2 weeks ago. Until today he hasn't called or showed up. I am disgusted by the quality of your fridge and the quality of your service.

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