LL
Lindy L
1 reviews | Active since Mar 2009
01 Feb 2026, 14:35
Russell Hobb repair service is non-existent....
After sales services from The Home of Living Brands for Russell Hobbs is non-existent. Over two months to otain feedback on a repair a Russell Hobbs FAN which broke after about 14 months and still waiting...Endless emails, phone calls and going no where. I love Russell Hobbs but after this experience, there will not one more Russell Hobbs bought for my home
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Replies (5)0
Replies (5)
Home Of Living Brands's replyOfficial
02 Feb 2026, 08:39Good day Lindy
We acknowledge receipt of your query and will be in touch with you via email with further feedback.
We acknowledge receipt of your query and will be in touch with you via email with further feedback.
Kind regards,
HOLB Team
HOLB Team
Home Of Living Brands's reply02 Feb 2026, 08:39
Official
Good day Lindy
We acknowledge receipt of your query and will be in touch with you via email with further feedback.
We acknowledge receipt of your query and will be in touch with you via email with further feedback.
Kind regards,
HOLB Team
HOLB Team
LL
Lindy L's updateReviewer Update
25 Feb 2026, 18:12Good day HOLB
You acknowledges my query and received a quote for the repair on the 2nd February of which I sent through proof of payment for the repair. Then received a call stating the technician was waiting on the parts. Today, 25th February, no ETA, no fixed FAN. Three months of endless calls, emails etc. Extremely dissatisfied!
You acknowledges my query and received a quote for the repair on the 2nd February of which I sent through proof of payment for the repair. Then received a call stating the technician was waiting on the parts. Today, 25th February, no ETA, no fixed FAN. Three months of endless calls, emails etc. Extremely dissatisfied!
LL
Lindy L's update25 Feb 2026, 18:12
Reviewer Update
Good day HOLB
You acknowledges my query and received a quote for the repair on the 2nd February of which I sent through proof of payment for the repair. Then received a call stating the technician was waiting on the parts. Today, 25th February, no ETA, no fixed FAN. Three months of endless calls, emails etc. Extremely dissatisfied!
You acknowledges my query and received a quote for the repair on the 2nd February of which I sent through proof of payment for the repair. Then received a call stating the technician was waiting on the parts. Today, 25th February, no ETA, no fixed FAN. Three months of endless calls, emails etc. Extremely dissatisfied!
Home Of Living Brands's replyOfficial
27 Feb 2026, 09:39 Good day Lindy,
Thank you for taking our call. Please be assured that we are treating your query with high urgency
Home Of Living Brands's reply27 Feb 2026, 09:39
Official
Good day Lindy,
Thank you for taking our call. Please be assured that we are treating your query with high urgency
LL
Lindy L's updateReviewer Update
06 Mar 2026, 13:53Still waiting.....25th November 2025.....now informed they had to order the parts, that was around 2-3 weeks ago, when you try calling, you hold forever, IT IS BEYOND RIDICULOUS....no more Russell Hobbs appliances...TAKEALOT should not be selling their products either if this is the after service.....wondering if the fan is even still at the Repair Center??????
LL
Lindy L's update06 Mar 2026, 13:53
Reviewer Update
Still waiting.....25th November 2025.....now informed they had to order the parts, that was around 2-3 weeks ago, when you try calling, you hold forever, IT IS BEYOND RIDICULOUS....no more Russell Hobbs appliances...TAKEALOT should not be selling their products either if this is the after service.....wondering if the fan is even still at the Repair Center??????
Home Of Living Brands's replyOfficial
17 Mar 2026, 10:06Good day Lindy,
Our team has confirmed that you have received your fan. We thank you for your patience while we were resolving your matter.
Our team has confirmed that you have received your fan. We thank you for your patience while we were resolving your matter.
Home Of Living Brands's reply17 Mar 2026, 10:06
Official
Good day Lindy,
Our team has confirmed that you have received your fan. We thank you for your patience while we were resolving your matter.
Our team has confirmed that you have received your fan. We thank you for your patience while we were resolving your matter.