Russel Hobs Convection Airfryer Rusted on the inside

Purchased a Russel Hobb Airfryer Convection Oven at my local SSK branch in 2022. I was diagnosed with cancer in November 2023. While I was busy with Chemotherapy I did not use the Airfryer. After November 2023 the first time I opened the Airfryer to use it again was in May 2024. Much to my disappointment the Airfryer was rusted on the inside.

I contacted SSK who directed me to Home of Living. I emailed them and they rep**** with a fault code. They wanted to know if I purchased a extended warranty. Unfortunately when I purchased the Airfryer the extended warranty was not mentioned or given to me as an option. On the Russel Hobbs website I asked for assistance aswell. To my disappointment they couldn't assist me either.

I would like to know who else I can contact to assist me in this matter. The airfryer was used and cleaned as directed. And for the price I paid, I cannot imagine that something like this was suppose to happen.