ML
Mark L

1 reviews | Active since Jul 2013

04 Feb 2021, 11:28

Russel Hobbs, resort to selling inferior products and low level tactics to avoid honoring their warranty!

Disappointing product for a brand that is supposedly superior! I bought a kettle December 2019, January 2020 the kettle stops working. exactly 1 year and 1 month after purchase!

Remembering a 2 year warranty on the unit, I take the box out and read the 2 year warranty sticker which is specific that I legitimately qualify for an extended 1 year warranty if the product is registered on the website.

I open my browser and go to the website to register my product. Only to find now that I have 1 year to register the product after purchase....

Not only are their products *******, now they come with ********* marketing tactics too... It must be embarrassing for such a brand to resort to not only selling inferior products to the consumer, but having to resort to such low level tactics in order to avoid the responsibility of honoring their warranty.

0
Replies (1)
Home Of Living Brands
Home Of Living Brands's reply06 Feb 2021, 10:37
Official
Dear Mark

Thank you for writing to us

Russell Hobbs comes with 2year warranty, 1year retail and 1year extended warranty only if you register online

We would like to assist with collection & assessment 

Obtain our email on the website & send us more information

Kind regards
Home of Living Brands