Russel Hobbs products woes

I have made no less than seven calls to Russel Hobbs today. At 15h27 did I get some to respond to me.

My Russel Hobbs iron which I bought in January just decided to stop working. It did not fall. No warning, nothing prior happened. Just decided in the middle of ironing a shirt to not be be warm. What upsets is that this is supposed to among the top in the range. Just over a month ago I returned a kettle/toaster set bought in April. Same story, the kettle decided not to switch on. Unfortunately for me, I do not have a receipt for the iron. They are now telling me it will cost to repair. I will never recommend any Russel Hobbs product to anyone.

Now I must figure out how to get a replacement iron. You don't plan to buy an appliance like an iron every eight months. Certainly, not at the price I paid!