1 reviews | Active since Jun 2013
Russel Hobbs pathetic service
I purchased an Iron at a Checkers store approx 18 months ago. I have been having a problem with the item recently and when I took it back to them, I was told that I should contact Russel Hobbs directly as it is over a year, although the item is still under guarantee. After calling the company, a voice tells me to log a fault online and get a reference number before I can be assisted. After doing that, I get an email from them stating that they can not assist as they deal with online purchases only. What the hell? They then give me a number to call which I have tried a dozen times but there's no answer. I email back to say I cannot get through. They then tell me that they have sent the message and a service department agent will get back to me within 24hrs. No response 24 hours later and I send this email to all the JHB/CPT/DBN email addresses. Another 48 hours and still nothing. HOW DO I GET MY ITEM REPAIRED AS IT IS STILL UNDER WARRANTY? RUSSEL HOBBS SUCKS. WILL NEVER BUY THEIR ITEMS AGAIN!! BEWARE!!!
Thank you for writing to us
Please urgently advise your full name and surname as well as the model number for your iron so we can investigate on your query
Awaiting your urgent feedback as we would like to resolve this query as soon as possible
Kind regards,
Home of Living Brands
Thank you for writing to us
Please urgently advise your full name and surname as well as the model number for your iron so we can investigate on your query
Awaiting your urgent feedback as we would like to resolve this query as soon as possible
Kind regards,
Home of Living Brands
ticket number for reference : 353404
ticket number for reference : 353404
Thank you for the reply
Please note we have investigated on your query and found that our Durban service department reverted to you via email on Wed 2020/11/04 14:36
Kindly refer to the response and action as advised by them to get your iron repaired
Kind regards
Home of Living Brands
Thank you for the reply
Please note we have investigated on your query and found that our Durban service department reverted to you via email on Wed 2020/11/04 14:36
Kindly refer to the response and action as advised by them to get your iron repaired
Kind regards
Home of Living Brands
I have responded to them and have not recieved further feedback. Basically you hiding behind a clause that says that I must register within the first year of purchase (so you can spam my inbox with further correspondence from time to time), or the 2 year guarantee does not work. This is false advertising. You have in big writing 2 YEAR GUARANTEE. Then it says in small one year with the store and one year with the company. No one reads that samll writing when you faced with a huge 2 YEAR GUARANTEE staring at you. I only seen this small writing when I took the item back. Besides it does not even say on that display that I have to register to get the extra year. Neither are we told of that when we purchase the item.
Anyway, you conveniently mention that they emailed me, but do not mention that I responded and have not heard from them again. The fact that the first email went to my spam shows the spam you send to customers who register with you. You also have not responded as to why you give us contact numbers that goes unanswered.
All things aside, when will you sort my iron out and still within the 2 year guarantee period???
I have responded to them and have not recieved further feedback. Basically you hiding behind a clause that says that I must register within the first year of purchase (so you can spam my inbox with further correspondence from time to time), or the 2 year guarantee does not work. This is false advertising. You have in big writing 2 YEAR GUARANTEE. Then it says in small one year with the store and one year with the company. No one reads that samll writing when you faced with a huge 2 YEAR GUARANTEE staring at you. I only seen this small writing when I took the item back. Besides it does not even say on that display that I have to register to get the extra year. Neither are we told of that when we purchase the item.
Anyway, you conveniently mention that they emailed me, but do not mention that I responded and have not heard from them again. The fact that the first email went to my spam shows the spam you send to customers who register with you. You also have not responded as to why you give us contact numbers that goes unanswered.
All things aside, when will you sort my iron out and still within the 2 year guarantee period???