Russel Hobbs horrible Support - Home of Living Brands

Such numerous similar complaints, old and new, about this same company always around Russel Hobbs products.

I will add mine also: Just a heads-up to all who thought these fools want to provide any support with a repair part on a Russel Hobbs brand appliance through this ridiculous, pathetic company that gives you - a run-around - zero communication or customer service even though they claim on all their automated responses that: "Home of Living Brands, we pride ourselves on giving our 100% every day to ensure that our customer's needs are being met."

A whole week and 3 times I called them - for a simple plastic part! Still I have nothing. I should just make the effort and fix it myself.

I did not read these reviews, nor did I see the numerous bad reviews on Hello Peter, and stupidly, I had believed them each time that they would call me back! All I get is excuses and automated messages, saying that they will take my number and get someone to call me, etc. No accountability, no follow up, no care about customers.

I have never in my years in this country had such deplorable customer service!

They do not communicate, they do not come back to you, you struggle to get them on a phone and there is just ZERO communication or "customer service".

A call center is all you can get to - and holding on for 30 minutes doesn't bother them! Their phones don't work (another excuse). It is like speaking to death itself. They should change their name to The House of the Living Dead...

I should have just bought another fan and saved myself the aggravation.

PLEASE RETHINK before you buy a Russel Hobs product or contact these clowns for anything. It's really BAD.

I can't understand why Russel Hobbs, which I always thought was a reputable brand, uses these horrible people who are destroying its name. I will never buy any Russel Hobbs product again.