Russel Hobbs Head Office Poor Service - NO SERVICE AT ALL

Beares Brits - Bought a brand new Russel Hobbs 14kg Top Loader washing machine and after 14 months it no longer spins the gears have broken. Russel Hobs has a 2 year warranty period when calling Beares they confirmed it and then called me back informing me I have not registered online with in 1 year of purchasing the washing machine to get my extended warranty of 2 years (an additional year) NO ONE ever informed me about this when purchasing the washing machine cash. No one one wants to assist me further. I bought a Russel Hobbs machine cause they are known to be one of the best electrical appliances but only after 14 months my machine has broken. I have left a message on the Russel Hobbs website with no feed back. I have called head office 3 times holding on for 30mins at a time and then being cut off. BAD POOR SERVICE. NO ONE WANTS TO HELP ME AND NO ONE INFORMED ME I NEED TO REGISTER FOR AN EXTENDED YEAR WARRANTY.