AH
Arno H

1 reviews | Active since Jun 2020

22 Jun 2020, 19:39

Russel Hobbs

Mu Wife Purchased a Russel Hobbs Coffee maker for Fathersday. She chose this specific coffee machine as it has a timer delay setting. Before setup I read the instructions on how to setup the coffee machine. Instructions read well enough and could mostly set as was explained. However I could not get the timer function to work i.e. set the machine to start brewing my coffee in the morning at round about 6h am. I then proceeded to Russel Hobbs website support page and emailed for someone to assist as I am sure this is an error on my side.

To date I have not had any response from Russel Hobbs support, not even confirmation that they have received my request. I find this ridiculous. I have to now revert to Hellopeter as I can also not find a complaints email address on the Russel Hobbs Website.

Needless to say..........SHOCKING

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Replies (2)
Home Of Living Brands
Home Of Living Brands's reply15 Jul 2020, 09:44
Official

Dear Arno

Thank you for writing to us

Please note we would like to contact you to assist with your query

You can also contact us on *** or ***

Alternatively, message us on messenger and we will get in touch with you

Awaiting your feedback

Kind regards,

Home of living brands
 
Home Of Living Brands
Home Of Living Brands's reply15 Jul 2020, 10:34
Official
Good day Arno,

Thank you for the prompt response

Please note we are unable to view the contact details

Kindly send us a message on messenger and we will revert to you

We apologize for any  inconvenience caused

Do not hesitate to contact us with any queries.

Kind regards,

Home of living brands