Russel Hobbs appliances do NOT carry 12 month guarantee

On 30 April 2018 I purchased a Russel Hobbs Iron from Pick 'n Pay Robertson which proved to be defective. On 1 August I attempted to return the iron to Pick 'n Pay who refused to entertain a refund or exchange, despite the fact that the iron has a 12 month guarantee. I immediately took up the matter with Russel Hobbs sending them an explanation and with photo's attached. I received a response from them indicating that I should return the iron to their offices in Maitland. I have attempted to contact them on two subsequent occasions with reference to their e-mail as there has still been no discussion regarding customer service or refund to the iron which would ultimately leave me out of pocked for R700 minimum. Their correspondence with me has now ceased.