RH microwave

I took my Russell Hobbs microwave in November 2023 to have it checked as it was not heating. After numerous calls and emails eventually someone came back to me after complaining on the reception line. it took another few days to get a quote which i rejected due to it costing too much to fix. I asked that the microwave be returned and i would pay the R85 fee. i asked that before they close to have it for pick up but today 22 December 2023 i am still waiting. They have closed for holidays and i will have to wait till they reopen. Terrible service and turn around time. Wont buy the brand again.