Purifry Max Air Fryer

My daughter bought a Purifry Max Air Fryer as a gift for me. Just before I had it for a year it stopped working. I returned the fryer to Checkers Menlyn and was assisted by one of their managers Peter. I handed it in with them on 13 June 2022. And so the waiting begins. In August I received a call from a gentleman Pule Mogori *** wanting to know why I have blocked him he wants to talk to me about the airfyer. Told him what was wrong. Never heard from him again. I phoned Checkers Menlyn and was told they would follow up with Home of Living Brands who are the agents for Russel Hobbs. And so nothing happens once again. So part of June, whole of July, August and September I keep on following up with Checkers who has no liability towards me so I have to give that to Peter he had tenacity. So towards the end of September I said to him this is not working what is going on. Eventually he phones me back says good news the fryer has been fixed the courier will deliver it to Checkers Menlyn. That never happened. Peter phones me says that Home of Living Brands has moved to Fourways and it seems they are not sure where the fryer is but he will get it. So on Friday 07 October 2022 I get the long awaited call I can collect the machine instore. Very excited to have it back I bought a few things to prepare in the air fryer as we really missed having it. Get home take it out - it is scratched which it was not when I handed it in. But most shocking after all these months of waiting for the appliance guess what it does not work!!! It is exactly as it was when I sent it in for repairs. The element does not heat. Seriously Home of Living Brands all this time and nothing was done to the machine. If this is the level of after sales service you render I just want to warn you bigger brands have fallen due to the lack of service delivery. I am very disappointed and have no idea what to do now. Checkers have offered to follow up but this is not their responsiblity this is yours Home of Living Brands.