LM
Lois M
1 reviews | Active since Feb 2019
16 Feb 2019, 20:34
Pressure Cooker Explosion
I've just had a very bad experience with my Tedelex pressure cooker. It exploded. I was cooking oxtail. There was such a mess. On my curtains. Lounge suite. Dining room table. Floors. What a disturbing experience. This is the 2nd cooker I've bought from Makro. The first one never worked properly and they exchanged it. This one is still fairly new. I have been using pressure cookers in the past so I am very careful when they are on the stove. I had just gone outside when I heard a loud bang. My husband was walking towards the stove area and saw the explosion. He was in shock by the time I came inside. I have pictures of the devastation and can't wait to hear what Tedelex are going to say or do.
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Home Of Living Brands's replyOfficial
18 Feb 2019, 08:49Hi Lois M,
Thank you for the below email.
We would also like to thank you in taking time and bringing this matter to our attention. Through this, we can improve our process and ensure we deliver excellent products and after-sales service support.
Before we ship any product, it undergoes several stages of quality checks. It is our intention to provide only the highest quality items to our customers, and we regret that some of our product slipped past our quality measures and we are doing the best to provide 100% satisfactory products and we are working on keeping to that standard.
We would like to sincerely apologize for the inconvenience caused.
We would like to urgently assist you on matter, please kindly send us your contact details, proof of purchase and photos at ***
We would like to sincerely apologize for the inconvenience caused.
We would like to urgently assist you on matter, please kindly send us your contact details, proof of purchase and photos at ***
At Home of Living Brands, we pride ourselves on giving our 100% every day to ensure that our customer’s needs are being met.
Do not hesitate to contact me with any queries.
Kind Regards,
Sindi Letlape
Customer Service Liaison Manager
Do not hesitate to contact me with any queries.
Kind Regards,
Sindi Letlape
Customer Service Liaison Manager
direct ■ +***5 f2e ■ +***1 @ ■ ***
West Block ■ Pineslopes Office Park ■ Cnr The Straight & Witkoppen Roads ■ Fourways ■ Johannesburg ■ South Africa
t ■ +***0 f ■ +***0 ■ P O Box 2207■ Fourways■ 2055
Home Of Living Brands's reply18 Feb 2019, 08:49
Official
Hi Lois M,
Thank you for the below email.
We would also like to thank you in taking time and bringing this matter to our attention. Through this, we can improve our process and ensure we deliver excellent products and after-sales service support.
Before we ship any product, it undergoes several stages of quality checks. It is our intention to provide only the highest quality items to our customers, and we regret that some of our product slipped past our quality measures and we are doing the best to provide 100% satisfactory products and we are working on keeping to that standard.
We would like to sincerely apologize for the inconvenience caused.
We would like to urgently assist you on matter, please kindly send us your contact details, proof of purchase and photos at ***
We would like to sincerely apologize for the inconvenience caused.
We would like to urgently assist you on matter, please kindly send us your contact details, proof of purchase and photos at ***
At Home of Living Brands, we pride ourselves on giving our 100% every day to ensure that our customer’s needs are being met.
Do not hesitate to contact me with any queries.
Kind Regards,
Sindi Letlape
Customer Service Liaison Manager
Do not hesitate to contact me with any queries.
Kind Regards,
Sindi Letlape
Customer Service Liaison Manager
direct ■ +***5 f2e ■ +***1 @ ■ ***
West Block ■ Pineslopes Office Park ■ Cnr The Straight & Witkoppen Roads ■ Fourways ■ Johannesburg ■ South Africa
t ■ +***0 f ■ +***0 ■ P O Box 2207■ Fourways■ 2055