POOR SERVICE WITH NO CUSTOMER BACKUP !!!!!!!!!!!!!!

THIS IS NOW MY 3RD REVIEW ABOUT HOUSE OF LIVING BRANDS POOOOOR PRODUCT SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!! very poor service from RUSSEL HOBBS AGENTS regarding brand new kettle new kettle out of the box. never used in 5 years and now taken out of original packaging , worked for 1 day and now not heating up, just told sorry not covered , great brand bad service