Poor quality of Russell Hobbs heater

<p>I purchased a RHCTH1 Russell Hobbs heater from HiFi Corp in Boksburg today, on unpacking the heater there were parts rattling inside the heater. I promptly went back to HiFi Corp who swapped this unit for another one, on getting home I unpacked the replacement unit, plugged it in, turned it on and only to find that the oscillation function does not work. Now I have to go back again, this time for a refund. Could you advise if HiFi Corp sell genuine Russell Hobbs appliances or is this a reflection of a poorly designed and manufactured product by Russell Hobbs, either way I am going to get my money back and buy another heater probably not a Russell Hobbs but it would be good to get a response from the manufacturer so that I know whether I should bother trying another Russel Hobbs appliance.</p>