Poor customer service

3 months ago i purchased a russell hobs frying pan however after using it a couple time the black of the inside of the pan came off i then returned the pan thinking its only that one however the 2nd pan was even worsed. I contacted russell hobs telling them my dissapiontment however im shocked at their response. After my email they said someone will get in contact with me however that did not happened. I sent another email and after a week almost their reply was you can gladly return your pan for a refund. Im utterly dissapionted that no one called and at the i dont give a damn about your complaint. I drove my petrol out yo return a poor qaulity pan from a brand that prode themselves in excellence.