MZ
Max Z
1 reviews | Active since Jun 2020
12 Feb 2024, 14:53
Pathetic client service
Ordered and paid for a replacement battery for a Hoover portable vacuum in Dec. Was quoted 7 - 10 days. Took into account the holiday season, so gave them some grace. Since beginning of Feb. they don't reply to emails, threats, phone calls, nothing. Pathetic. A R550.00 battery is going to cost you a lot more in reputation and future sales. Answer your emails, and show your clients some respect! And can't get anyone responsible on the phone if you get through. Just the sales people who lie thorough their teeth!!!
Helpful (0)
Replies (5)0
Replies (5)MZ
Max Z's updateReviewer Update
12 Feb 2024, 14:59Amazing, 2 minutes after I place this complaint I get a call from them saying my part is available for collection!
Still not impressed........
Still not impressed........
MZ
Max Z's update12 Feb 2024, 14:59
Reviewer Update
Amazing, 2 minutes after I place this complaint I get a call from them saying my part is available for collection!
Still not impressed........
Still not impressed........
MZ
Max Z's updateReviewer Update
15 Feb 2024, 08:44And so the poor service continues....I collected the part, went home, stripped the machine, and found they have supp**** the incorrect part! Really?!?!?!
Their level of incompetence defies all reason....and don't even try to get hold of anyone higher than the person at the counter - I don't think they exist. This battle is far from finished - and I plan to win!
Their level of incompetence defies all reason....and don't even try to get hold of anyone higher than the person at the counter - I don't think they exist. This battle is far from finished - and I plan to win!
MZ
Max Z's update15 Feb 2024, 08:44
Reviewer Update
And so the poor service continues....I collected the part, went home, stripped the machine, and found they have supp**** the incorrect part! Really?!?!?!
Their level of incompetence defies all reason....and don't even try to get hold of anyone higher than the person at the counter - I don't think they exist. This battle is far from finished - and I plan to win!
Their level of incompetence defies all reason....and don't even try to get hold of anyone higher than the person at the counter - I don't think they exist. This battle is far from finished - and I plan to win!
Home Of Living Brands's replyOfficial
15 Feb 2024, 12:23 Good day Max,
Thank you for sharing your experience with us and for bringing this matter to our attention.
Please note one of our Consumer Services Administrators will get in touch with you shortly.
Kind regards,
Home of Living Brands
Thank you for sharing your experience with us and for bringing this matter to our attention.
Please note one of our Consumer Services Administrators will get in touch with you shortly.
Kind regards,
Home of Living Brands
Home Of Living Brands's reply15 Feb 2024, 12:23
Official
Good day Max,
Thank you for sharing your experience with us and for bringing this matter to our attention.
Please note one of our Consumer Services Administrators will get in touch with you shortly.
Kind regards,
Home of Living Brands
Thank you for sharing your experience with us and for bringing this matter to our attention.
Please note one of our Consumer Services Administrators will get in touch with you shortly.
Kind regards,
Home of Living Brands
MZ
Max Z's updateReviewer Update
15 Feb 2024, 14:16Looking through other complaints against this supplier, I see this is a standard response (probably automated), and that their response time is 27days!!! Brilliant - obviously take their customer complaints seriously!
MZ
Max Z's update15 Feb 2024, 14:16
Reviewer Update
Looking through other complaints against this supplier, I see this is a standard response (probably automated), and that their response time is 27days!!! Brilliant - obviously take their customer complaints seriously!
MZ
Max Z's updateReviewer Update
19 Feb 2024, 10:30Update - the company sent me an email on Friday afternoon, stating they cannot get me the spare part as required, and will give me a replacement unit free of charge. It's not the same series, but will do the job. So thank you to them for this.
Still, overall, not a good experience based on the battle to get this resolved. To Sindi Letlape, thank you for your assistance here.
Still, overall, not a good experience based on the battle to get this resolved. To Sindi Letlape, thank you for your assistance here.
MZ
Max Z's update19 Feb 2024, 10:30
Reviewer Update
Update - the company sent me an email on Friday afternoon, stating they cannot get me the spare part as required, and will give me a replacement unit free of charge. It's not the same series, but will do the job. So thank you to them for this.
Still, overall, not a good experience based on the battle to get this resolved. To Sindi Letlape, thank you for your assistance here.
Still, overall, not a good experience based on the battle to get this resolved. To Sindi Letlape, thank you for your assistance here.