NonService Delivery

One would think that 59 minutes is more than enough time to find a solution for a service query, but not with this company. It took me that long just to speak to a human on the other side that may be able to effect a solution. And that was Raeesa from Durban who called me, as she likely understood my distress on the chat. Thank you for that Raeesa. I Was constantly being put through to depertments that did not answer, teh longest one was 18 minutes....

Simply not acceptable.